For either an exchange or a refund, All returns must be sent within 30 calendar days of the purchase date to:
PO Box 5230
Bath. BA1 0UT
All orders are double checked however if any errors occur please inform us within 48 hours from receipt of the order.
Returns must be sent postage paid. We recommend standard recorded post as we accept no responsibility for mislaid return parcels.
All returned items must be sent in new resellable condition in the original packaging. We do not accept returns for products that are not in their original condition, are damaged or missing parts for reasons not due to our error.
We do not offer refunds on Gift Cards or Gift Wrapping.
We only accept returns on regularly priced items: unfortunately sale and clearance items cannot be refunded.
For a fast process, enclose a copy of your receipt or proof of purchase and your instructions.
Under the UK trading standards you are entitled to change your mind and your original outbound postage cost will be refunded if you cancel your contract with Ardent Candles within 7 days from receipt of goods (UK delivery addresses only). Cancellation of contract does not apply to partial orders being returned and must be notified in writing (see above returns address) or by email to sales @ ardentcandles.com. Only standard delivery is refundable.
Please Note: If your order was delivered to you through a FREE DELIVERY offer and you decide to cancel your contract with Ardent Candles and return all items on your order, we do not refund the cost of your return postage.
We reserve the right to use your original card details to make a payment debit or credit as per your return/exchange instructions.
This does not affect your statutory rights.